What Clients Never See: The Real Work of Aircraft BrokersThe Jet Podcast by IABI
This episode uncovers what clients never see in aircraft brokerage the nonstop pressure, critical decisions, AOG situations, and real responsibilities brokers handle behind the scenes. A raw look at the realities of private aviation, beyond the luxury image.
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Get a Free Consultation with IABI AdmissionIn this episode, host Iyad Amer sits down with Chris Hart, an experienced charter broker with hands-on experience on both the operator and broker sides of private aviation, to break down the realities of broker life behind the scenes.
Iyad & Chris dive into:
- How Chris entered private aviation with no traditional career path
- The differences between working as an operator vs a broker
- Favorite aircraft for charter and why the Challenger 300 stands out
- Real AOG situations and how last-minute failures are handled
- International trips, paperwork pressure, and recovery challenges
- Catering and ground handling difficulties in foreign destinations
- What a broker’s daily schedule really looks like across time zones
- Concierge responsibilities beyond booking the aircraft
- Handling demanding clients and last-minute changes
- The biggest myths about private aviation and who can actually afford it
- What separates a good broker from a bad one
- Honest advice for new brokers entering the industry
This episode delivers a raw, unfiltered look at private aviation brokerage — highlighting the pressure, responsibility, and nonstop problem-solving required to succeed in the business.

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