In this episode, host Iyad Amer sits down with Thais Viana to discuss her real experience working inside the private aviation and aircraft brokerage world the pressure, the nonstop workflow, and the reality behind the job that most people never see.

Iyad & Thais talk about:

• How she built her early experience learning operations, dispatch, client handling, and the daily workflow of a brokerage

• The reality of working across multiple time zones and why private aviation feels like a 24/7 lifestyle

• The pressure that comes with constant last-minute requests, urgent client needs, and nonstop communication

• The importance of reactiveness, strong follow-up, and understanding the full process behind every flight

• Why experience from multiple companies shaped the way she works today

• The different expectations she faced when dealing with clients, operators, and internal teams

• How mistakes can happen in this industry and the importance of staying extremely alert

• The personal challenges of working in such a demanding, high-pressure environment

• Why strong communication and clear processes matter in every operation

• Her insights on how brokers can improve their workflow, manage client expectations, and stay organized

This episode gives a real, honest look into what the day-to-day life of an aircraft broker actually feels like the pressure, the timing, the responsibility, and the fast execution required in private aviation.